COREX Shipping Policy

Last Updated: October 27, 2026

At COREX, we understand the importance of getting the right electrical products delivered when you need them. We work to process orders efficiently, package products securely, and provide a reliable shipping experience for our customers.

1. Order Processing

Orders are processed during regular business days, Monday through Friday, excluding recognized holidays.

Order processing times may vary depending on product availability, order volume, and the nature of the items purchased.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Rates

Shipping charges are calculated during checkout based on factors such as:

• Delivery destination

• Package weight and dimensions

• Selected shipping service

• Applicable carrier rates

Your shipping cost will be displayed before completing your purchase.

Oversized, unusually heavy, or specialty items may require additional shipping arrangements. If additional charges or arrangements are necessary, COREX will contact you before proceeding.

3. Shipping Destinations

COREX primarily serves customers throughout the United States.

Shipping availability and service options depend on the delivery address and the products ordered. Available shipping methods will be displayed at checkout.

For shipping requests outside the United States, please contact us before placing an order to confirm whether delivery can be arranged.

4. Estimated Delivery Times

Estimated delivery times depend on product availability, shipping destination, and the carrier service selected.

Any delivery estimates displayed at checkout are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.

Delivery times may be affected by weather, carrier disruptions, holidays, or other circumstances beyond our control.

5. Order Tracking

When your order ships, COREX will provide tracking information by email when available.

You can monitor your shipment using the tracking link provided in your shipping confirmation or through the Track Your Order section of our website, where supported.

Please allow time for the carrier to update tracking information after a shipping label is created.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your delivery address, please contact COREX as soon as possible.

We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect address may be the customer's responsibility.

7. Lost, Delayed, or Missing Shipments

If your order has not arrived within the expected delivery window, please review the carrier's tracking information and contact us for assistance.

If tracking indicates that a package was delivered but you cannot locate it, check the delivery location and contact the carrier. COREX can also assist in reviewing the shipment information and determining whether additional investigation is appropriate.

Lost or missing shipment claims will be evaluated based on the circumstances, carrier findings, and applicable customer protections.

8. Damaged Shipments

We take care to package products securely.

If your order arrives damaged, please contact us promptly at info@corex.us and provide:

• Your order number

• A description of the damage

• Photographs of the damaged item

• Photographs of the shipping box and packaging, if available

Please retain the product and original packaging while the issue is being reviewed.

COREX will assess the circumstances and work toward an appropriate resolution, which may include replacement, refund, or other remedies as applicable.

9. Multiple Shipments

Orders containing multiple products may ship in separate packages due to inventory location, product dimensions, or availability.

If your order ships in multiple packages, separate tracking information may be provided.

10. Cancellations and Changes

If you need to modify or cancel an order, contact COREX as soon as possible.

We will make reasonable efforts to accommodate your request before shipment.

Once an order has shipped, cancellation may no longer be possible. Any applicable return will be handled according to our Returns & Refunds Policy.

11. Contact COREX

For questions about shipping, delivery, or order status, please contact:

COREX

Email: info@corex.us

Phone: (602) 877-0346

Location: Phoenix, Arizona, USA

Website: https://corex.us

Please include your order number when contacting us about an existing purchase.