Refund policy

COREX Return & Refund Policy

15-Day Return Policy

We offer a 15-day return policy, which means you have 15 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition in which it was received, unused and unworn, with all original tags, accessories, and packaging included. Proof of purchase may also be required.

To request a return, please contact us at info@corex.us. Returns must be authorized before being shipped back to us. Once your return is approved, we will provide return instructions, including the appropriate return address and, when applicable, a return shipping label.

Items returned without prior authorization may not be accepted.

For any questions regarding a return, please contact info@corex.us.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery. If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at info@corex.us.

Please include your order number and photos of the item and packaging when possible. We will review the issue and work with you to make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale or clearance items

  • Gift cards

  • Items that have been used, installed, altered, damaged after delivery, or are no longer in their original condition

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different item is to request a return for your original purchase. Once the return is accepted, you may place a separate order for the replacement item.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@corex.us.